If your idea of satisfying work is to get paid in products, services or a small amount of money on a piecework basis for tattling on low-waged service industry workers, secret shopping just might be your dream job.
Many retail and hospitality sector corporations now turn to secret shoppers, also known as mystery shoppers, to spy on their service employees and report every detail of the transaction back to management. They rate the entire shopping experience, from store presentation of products to employee compliance on the use of scripts and upselling techniques.
As a former service sector worker, I can certainly relate to the fears that workers have of being 'secret shopped.'
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